Privacy Policy

Last updated: 29 January 2026
Local Heroes is committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains how we collect, use, store and protect your personal data.

1. Who we are
Local Heroes
13 Trinity Square
Llandudno
LL30 2RB
Email: info@local-heroes.biz
Website: www.local-heroes.biz
For data protection purposes, Local Heroes is the “Data Controller”.

2. What data we collect
We may collect and process the following personal data:
•    Name
•    Email address
•    Telephone number
•    Business name
•    Website URL
•    IP address
•    Any information you provide via contact forms, email, phone or messages
We do not knowingly collect data from children.

 

3. How we collect your data
We collect data when you:
•    Submit a contact form
•    Email us directly
•    Call us
•    Book a consultation
•    Interact with our website
•    Use cookies and analytics tools

 

4. Why we collect your data
We use your data to:
•    Respond to enquiries
•    Provide our services
•    Communicate with you
•    Improve our website and services
•    Maintain business records
•    Meet legal and regulatory obligations

 

Our lawful bases for processing are:
•    Legitimate interest
•    Contractual necessity
•    Legal obligation
•    Consent (where required)

 

5. How we store your data
Your data is stored securely using:
•    Password-protected systems
•    Secure cloud platforms
•    Encrypted devices

 

We retain personal data only for as long as necessary to fulfil its purpose or comply with legal requirements.

 

6. Sharing your data
We do not sell, rent or trade your personal data.
We may share data with trusted third parties such as:
•    Website hosting providers
•    Email service providers
•    Analytics providers (e.g. Google Analytics)
 
Only where necessary and under appropriate data protection agreements.

 

7. Cookies
Our website uses cookies to:
•    Improve functionality
•    Analyse website traffic
•    Understand user behaviour

 

You can control cookies through your browser settings. You may also see a cookie banner allowing you to manage consent.

 

8. Your rights

Under UK GDPR, you have the right to:
•    Access your personal data
•    Correct inaccurate data
•    Request deletion
•    Restrict processing
•    Object to processing
•    Data portability

 

To exercise these rights, contact:
info@local-heroes.biz

 

9. Data security
We take appropriate technical and organisational measures to protect your data from:
•    Loss
•    Misuse
•    Unauthorised access
•    Disclosure or alteration

 

10. Third-party links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

 

11. Changes to this policy
We may update this policy from time to time. The latest version will always be published on this page.

 

12. Complaints
If you believe your data has been mishandled, you have the right to lodge a complaint with:
Information Commissioner’s Office (ICO)
Website: https://www.ico.org.uk

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